General
Synnect will provide you with an itemized bill or invoice on request or where this is specified as part of the services provided to you. 54. Accounts are due on invoice presentation date (“Due Date”) shown on all invoices received from Synnect, unless agreed otherwise. Synnect retains the right to impose, subject to a notice period of 7 business days, a credit limit on any of its customers as and when it sees fit.
55. Synnect products and services are not pro-rated with the exception of hosting packages (including Dedicated servers).
56. Synnect will provide a service to the you, as chosen by you, for the period of time (“the Term”) corresponding with the payment plan specific to you or as otherwise specific in the product terms and conditions relating to the particular product or service supplied by Synnect. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated.
Effect of non-payment
57. In the event of non-payment of an invoice by the stipulated Due Date, without prejudice to any other rights that Synnect has in terms of this Agreement or in law, Synnect reserves the right to hold you liable for the total amount due pursuant to such invoice.
58. Interest of 2% per month may be charged on all overdue accounts.
59. Synnect may stop the supply of new services to you and/or terminate current services held by you if payment of any invoice is not made by the Due Date, or if an application for business rescue proceedings or liquidation is filed by or against the customer, or if the customer goes out of business or announces intention to do so.
60. If the supply of new services is stopped or the existing services are terminated in the full outstanding balance becomes due and payable immediately.
61. If you pay the amount due in full, you may have their existing services re-activated and also purchase new services.
62. If you neglect to pay the amount due in full, Synnect will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for your account.
63. If you neglect to pay the amount due in full, Synnect will submit the full delinquent amount for Collections. In the event of the account being handed over to an outside collection agency, any costs incurred as such will be for your account.
64. In the event of suspension due to non-payment, Synnect reserves the right to place a “non-payment” page on your domain. Furthermore, the DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received.
65. If the preferred method of payment used by you is EFT, it will be your sole responsibility to ensure your payments are made using the correct beneficiary reference as indicated on all invoicing. Failure to comply may result in an incorrect allocation of your payment, which may cause service disruption as a result of the account being suspended due to non-payment.
Payment methods and fees
67. Synnect only accepts payments via debit order and credit card. Synnect accepts MasterCard, VISA and AMEX.
68. A processing fee of R50.00 (Incl. Vat) is charged on all returned debit orders.
69. The merchant outlet country at the time of presenting payment options to the cardholder is the Republic of South Africa and the transaction currency is South African Rand (ZAR).
Refunds
70. Each of Synnect’s web hosting plans comes with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages. Domain Registrations, Domain Renewals, Domain ID Protection and Dedicated Servers are not refundable.
71. Synnect will only refund a customer in the event of their account having a credit balance.
72. Synnect will process authorized refunds to customers each Wednesday and Friday.
Cancellations
73. Cancellations must be done using the Client Area.
74. Please note that by default we require one full calendar month’s notification of non- renewal. If you do not provide this notice, you will be charged the rate stipulated on the relevant product page for the next renewal term. To illustrate, for non-renewal to be effected at the end of May, notice of non-renewal must be received on or before the last day of April. There are no refunds on a la carte services.
75. Domains are eligible to automatically renew for an additional one year term upon expiry. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date.
Downgrades
Definition – “A downgrade occurs when changing your current package to a package with a lower cost”.
76. Downgrades must be done using the Customer Zone.
77. We require notification of downgrades on or before the 20th of each month, in order for the downgrade to take effect from the first day of the next month. If you do not provide this notice, you will be charged rate for the existing package in the following month.

Terms and Conditions for Use of Website
1. Use of this website constitutes acceptance of these Terms and Conditions which thereafter constitute a binding agreement (“Agreement”) between Synnect and the user.
2. Use of this website is strictly at the sole risk of the user.
3. Synnect may, in its sole discretion, amend these Terms and Conditions from time to time at which time these will be brought to the attention of users and become binding on such users where they continue to use the website after such amendments have been brought to their attention.
Amendments to content and information
4. The website owner expressly reserves the right in its sole discretion to affect any amendment or alteration to the content and information, including pricing and rates, set out in this website.
5. Users acknowledge that it is their responsibility to familiarize themselves with any amendment or alteration affected.